Refund policy

Refund & Return Policy
Last updated: November 2, 2026

Shipping Times
Orders are processed within 1–3 business days. Delivery usually takes 8–15 days after your order ships. You will receive a tracking number by email as soon as your order ships.

Order Cancellations
You may cancel your order for a full refund at any time before it ships. Once your order has shipped, it can no longer be cancelled.

Shipping Delays
If we can’t ship your order within the time stated above, we will notify you by email with a new estimated date. You may choose to wait or cancel your order for a full refund.

Damaged, Defective or Wrong Items
Please inspect your order when it arrives. If your item is damaged, defective, or not what you ordered, contact us within 30 days of delivery with your order number and a photo of the problem. We will send you a free replacement or issue a full refund, whichever you prefer. You will not need to send the item back.

Lost Packages
If your tracking information shows no delivery within 30 days after your order shipped, contact us and we will send a replacement or issue a full refund.

Change-of-Mind Returns
We do not accept returns or exchanges for change of mind. Please review the product details carefully before ordering.

Refunds
Approved refunds are issued to your original payment method within 7 business days. Your bank or card provider may need a few extra days to post the refund to your account.

Your Rights
This policy does not limit any rights you may have under applicable consumer protection laws.

Contact Us
To cancel an order, report a problem, or ask a question, email us at holamimos3@use.startmail.com. We reply within 1–2 business days.