Terms of service
Terms of Service
Last updated: November 2, 2026
1. Overview
This website is operated by Holamimo (“we,” “us,” “our”). By visiting our site or placing an order, you agree to these Terms of Service. If you do not agree, please do not use our website.
2. Eligibility
You must be at least 18 years old, or have the permission of a parent or legal guardian, to place an order on our website.
3. Products
We do our best to display our products, colors and descriptions accurately. However, colors may look slightly different depending on your screen, and minor variations in design or packaging may occur. Product images may include props or settings that are not part of the item purchased.
4. Pet Product Safety
Our pet toys are designed for supervised play. Please supervise your pet while playing, inspect toys regularly, and remove any toy that is damaged or worn. Our toys are not intended for aggressive chewers. Remove any electronic parts before washing and keep charging cables away from pets.
5. Pricing and Payment
All prices are listed in U.S. dollars. We reserve the right to change prices at any time without notice. If a product is listed at an incorrect price due to an error, we may cancel the order and issue a full refund. Payment is collected at checkout through our secure payment providers.
6. Orders
We reserve the right to refuse or cancel any order, including orders that appear fraudulent, are placed in unusual quantities, or contain pricing errors. If we cancel an order after payment, we will issue a full refund.
7. Shipping
Shipping times and details are described in our Shipping Policy. We are responsible for your order until it is delivered to the shipping address you provided. Please make sure your address is correct, since we are not responsible for packages delivered to an incorrect address entered by the customer.
8. Returns and Refunds
Returns, refunds and cancellations are handled according to our Refund & Return Policy.
9. Questions and Billing Issues
If you have any problem with your order or a charge, please contact us first. We are committed to resolving issues quickly, usually within 1–2 business days.
10. Intellectual Property
All content on this website, including text, images, videos, logos and product names, belongs to Holamimo or its licensors and may not be copied or used without our written permission.
11. Prohibited Uses
You agree not to use our website for any unlawful purpose, to interfere with its operation, or to submit false or misleading information.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content, products or practices.
13. Disclaimer
Except as stated in our policies and to the extent permitted by law, our products and website are provided “as is” without warranties of any kind.
14. Limitation of Liability
To the fullest extent permitted by law, Holamimo will not be liable for any indirect, incidental or consequential damages arising from the use of our products or website. Our total liability for any claim will not exceed the amount you paid for the product in question.
15. Governing Law
These Terms are governed by the laws of the State of Florida and applicable federal laws of the United States.
16. Changes to These Terms
We may update these Terms at any time. Changes take effect when posted on this page.
17. Your Rights
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
18. Contact Us
Questions about these Terms? Email us at holamimos3@use.startmail.com.